Last Updated: 25 September 2026
At Modi UAE, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange in accordance with this policy.
1. Return Eligibility
A return request may be accepted when:
- The product is defective or damaged upon delivery.
- You received the wrong product or an incorrect item.
- The product is significantly different from its description.
- The product is unused, unopened, and in its original condition, where applicable.
Products must be returned with their original packaging, accessories, manuals, and proof of purchase where applicable.
2. Return Period
Return requests should be submitted within 7 days of receiving your order.
To request a return, please contact our customer support team with your order details and, where applicable, clear photos or videos showing the issue.
3. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery. We may request photographs or videos to help us assess the issue.
Once the issue is verified, we may offer a replacement, exchange, repair, or refund depending on the product and circumstances.
4. Non-Returnable Items
Certain products may not be eligible for return due to their nature, installation, hygiene, or safety requirements. This may include products that have been opened, installed, used, modified, or damaged after delivery.
Any applicable exclusions will be communicated before or at the time of purchase.
5. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If your refund is approved, the amount will be processed through the original payment method where possible. Processing times may vary depending on your bank or payment provider.
Shipping or delivery charges may be non-refundable unless the return is due to an incorrect, defective, or damaged product.
6. Exchanges
Where available, eligible products may be exchanged for the same product or a suitable alternative. Exchange availability depends on stock and product condition.
7. Warranty
Some products may include a manufacturer or supplier warranty. Warranty coverage, duration, and conditions vary by product and brand. Warranty claims may be subject to the manufacturer’s terms and conditions.
8. How to Request a Return
To request a return or refund, please contact Modi UAE through our official customer support channels and provide:
- Order number
- Customer name and contact details
- Product name
- Reason for the return
- Photos or videos, if the product is damaged or defective
Our team will review your request and guide you through the next steps.
9. Policy Updates
Modi UAE reserves the right to update or modify this Refund & Returns Policy when necessary. Any changes will be published on this page with the updated date.
For return or refund assistance, please contact Modi UAE Customer Support.